- Unwashed Golden Apparel products can be returned or exchanged within 30 days of your order.
- Please have your Order ID # (see your confirmation email or packing slip) on hand when contacting us
- Please allow up to 3 weeks for your return to be received and processed. We begin processing once we receive your item
- If we sent you the wrong item or size, our sincerest a-paw-logies! Get in touch so we can right our wrong
- Every Golden Apparel package has a tracking number that's included in your shipping confirmation email
- If the postal service shows your package was delivered to your shipping address but you cannot locate it, contact your local carrier/post office or USPS/UPS. Once we ship and the shipping carrier confirms delivery, it's truly out of our hands. We are happy to provide you with any information you might need to file your claim with the carrier that confirmed delivery of your order
- For a small fee we can send your package via Certified Mail (required signature upon delivery). To arrange this, contact firstname.lastname@example.org